Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information at Medialex Academy.
1. Information We Collect
We collect information you provide directly to us when you interact with our mobile game architecture education platform. This includes personal details when you inquire about our programs, subscribe to updates, or contact us for information.
Personal Information: We collect your name, email address, phone number, and educational background when you submit inquiry forms or request program information.
We also automatically collect certain technical information when you visit our website:
- IP address and browser type
- Pages viewed and time spent on our site
- Referring website information
- Device and operating system details
- Geographic location (general area, not precise)
2. How We Use Your Information
Your information helps us provide better educational services and communicate effectively about our mobile game architecture programs. We use your data for specific, legitimate purposes that directly relate to our educational mission.
| Purpose | Data Used | Legal Basis (Australia) |
|---|---|---|
| Program inquiries and enrollment | Contact details, educational background | Legitimate interest |
| Course updates and announcements | Name, email address | Consent |
| Website improvement | Technical data, usage patterns | Legitimate interest |
| Customer support | Contact information, inquiry details | Contract performance |
3. Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your information in specific circumstances that directly support our educational services or legal obligations.
Service Providers: We work with trusted partners who help us deliver our educational programs. These include email service providers, website hosting companies, and educational platform partners. All service providers must agree to protect your information according to Australian privacy standards.
Legal Requirements: We may disclose your information if required by Australian law, court orders, or regulatory authorities. We'll notify you of such requests unless legally prohibited from doing so.
We never share student information with marketing companies or use your data for advertising purposes beyond our own educational program communications.
4. Your Privacy Rights Under Australian Law
Under the Australian Privacy Act 1988 and Privacy Principles, you have specific rights regarding your personal information. We're committed to respecting these rights and making it easy for you to exercise them.
- Access Right: Request a copy of all personal information we hold about you
- Correction Right: Ask us to correct inaccurate or incomplete information
- Deletion Right: Request deletion of your personal information (with certain exceptions)
- Complaint Right: Lodge complaints about privacy breaches with us or the Australian Privacy Commissioner
- Opt-out Right: Unsubscribe from marketing communications at any time
To exercise any of these rights, contact our privacy officer using the details provided at the end of this policy. We'll respond to your request within 30 days and won't charge fees for reasonable requests.
5. Data Security and Protection
We take data security seriously and implement multiple layers of protection to safeguard your personal information. Our security measures are designed to prevent unauthorized access, use, or disclosure of your data.
Technical Safeguards:
- SSL encryption for all data transmission
- Secure hosting with regular security updates
- Access controls limiting who can view personal information
- Regular security audits and vulnerability assessments
- Encrypted storage of sensitive personal data
Operational Safeguards: Our team receives regular privacy training, and we maintain strict policies about who can access student information and under what circumstances.
While we implement strong security measures, no system is completely secure. We'll notify you promptly if we become aware of any security breach affecting your personal information.
6. Data Retention and Deletion
We keep your personal information only as long as necessary to fulfill the purposes for which it was collected or to meet legal requirements. Our retention periods are based on the type of information and how we use it.
| Information Type | Retention Period | Reason |
|---|---|---|
| Inquiry forms and contact requests | 2 years | Follow-up communications |
| Newsletter subscriptions | Until unsubscribe | Ongoing communications |
| Website analytics data | 26 months | Site improvement analysis |
| Customer support records | 3 years | Service quality and legal requirements |
When we no longer need your information, we securely delete it from our systems. You can request early deletion of your information, though we may need to retain some data for legal compliance.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site. We're transparent about what cookies we use and give you control over your preferences.
Essential Cookies: These are necessary for our website to function properly. They enable basic features like page navigation and access to secure areas.
Analytics Cookies: We use these to understand how visitors interact with our website, which pages are most popular, and how we can improve the user experience.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this might affect how our website works for you.
8. International Data Transfers
While Medialex Academy operates primarily in Australia, some of our service providers may be located overseas. When we transfer your personal information internationally, we ensure appropriate safeguards are in place.
Our international transfers typically involve:
- Cloud hosting services in countries with adequate privacy protections
- Email service providers that comply with international privacy standards
- Educational platform partners in jurisdictions with strong data protection laws
All international transfers comply with Australian Privacy Principles and include contractual protections to ensure your information receives equivalent protection regardless of location.
9. Children's Privacy
Our mobile game architecture programs are designed for adult learners. We don't knowingly collect personal information from individuals under 18 years of age without parental consent.
If you're under 18 and interested in our programs, please have a parent or guardian contact us directly. We'll work with them to provide appropriate information while protecting your privacy rights.
If we become aware that we've collected personal information from someone under 18 without proper consent, we'll delete that information promptly.
10. Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through email or a prominent notice on our website.
Minor updates, such as clarifications or contact detail changes, will be posted directly to this page with an updated "Last Modified" date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Continued use of our website after policy changes indicates your acceptance of the updated terms.
11. Contact Information and Complaints
We welcome questions, concerns, or requests regarding this privacy policy or our handling of your personal information. Our team is committed to addressing privacy matters promptly and thoroughly.
Privacy Officer - Medialex Academy
Address: Robina Town Centre Dr, Robina QLD 4226, Australia
Phone: +61 437 743 318
Email: [email protected]
Response Time: Within 5 business days for initial response, 30 days for full resolution
If you're not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the Australian Privacy Commissioner:
- Online: www.oaic.gov.au
- Phone: 1300 363 992
- Mail: Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001